In Store Return Policy
Our policy lasts 14 days from the in store purchase date. We require a receipt or proof of purchase on all returns. All returns will be given Store Credit to be used within 30 days from the return date. No cash refunds can be processed.
Online Return Policy
Our policy last 14 days from the date your package shows as delivered by USPS. We require a receipt or proof of purchase on all returns. All returns will be given Store Credit to be used within 30 days from the date we receive your items back at the store. The buyer is responsible to pay for return shipping. We highly recommend insuring your package as we cannot be held responsible for lost or stolen items before it reaches us. For damaged items- we will pay for return shipping. Shipping costs are non-refundable. Please contact us to receive an RMA # prior to shipping your items back.
Pre-Order Return Policy: Pre-Orders cannot be cancelled for a refund once submitted. If a customer chooses to cancel their pre-order items before they ship, store credit will be issued. Store Credit is valid for 30 days from the date the return is processed.
Returns can be mailed to:
Aspen Lace Boutique
Attn: Returns RMA # ("")
1611 Virginia Ave. Suite 155
North Bend, OR 97459
Return Eligibility: Your item must be in the original packaging, unused and in the same condition that you receive it. We will not accept items that have odors, perfumes or animal hair on them due to health concerns.
Non- returnable items: Gift Certificates, Health and Personal Care Items, Sale and Final Sale Merchandise, Beanies or Headwear of any kind. We also cannot accept items that have odors or have animal hair on them due to health concerns and allergies.